STI Product Return Policy/Cancellation


a) All returns must be authorized by STI to insure proper credit and must be requested within 60 days of purchase. NOTE: All returns are subject to a minimum 15% restocking charge and any cancellations may be subject to a cancellation fee. For returns not due to STI error, customer is responsible for all transportation fees related to the returned product. In some cases, credit may be prorated based on product usage. To ensure proper credit, each product return must include the following information:

  • Customer Name and Address
  • Purchase Order Number
  • STI Return Material Authorization (RMA) Number
  • Date of Invoice
  • Item Number of Returned Item(s)
  • Reason for Return

b) Products not authorized for return include:

  • Products not in completely resalable condition (including products with damaged, missing or defaced labeling or packaging)
  • Products that have been used or without original packaging
  • Products which are not inventoried by STI and are not able to be returned to the manufacturer
  • Products purchased on a Special-Order Basis
  • Products not purchased from STI
  • Products with an expired shelf life or an expiration date too short for resale
  • Discontinued products

c) When necessary, Customer shall include with each return shipment, a decontamination form signed by an authorized representative of the company ensuring the product was properly cleaned in accordance with current regulations and other recommended guidelines. The product should be shipped to STI and the transportation charges prepaid. To ensure prompt handling, the RMA number must be placed on the outside of the package.

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